Gyms
The owner of a gym can ask us to delete the gym's account and everything in it. To request it:
- Contact us by email at sales@webilius.com, or through our contact page from the email address or phone number registered as the gym owner's login.
- Tell us your gym's web address (for example yourgym.managegym.online). If you'd like a copy of your members and payments first, say so.
- We'll confirm the request with you before deleting anything, because it can't be undone.
Within 30 days of confirming, we permanently delete:
- all members, their photos, payments and fee records;
- membership plans, machines, notifications and staff logins;
- WhatsApp messages and the WhatsApp connection: ManageGym's access to your WhatsApp Business account is removed and its stored keys are erased;
- your gym's logo, settings and web address.
We keep only what we must: billing records required by tax law, and a short entry in our activity log noting that the gym was deleted and when.
WhatsApp access through Meta
If you connected WhatsApp through Meta, you can also remove ManageGym's access yourself at any time in Meta Business Suite, in your business settings under connected apps or integrations. WhatsApp reminders stop once access is removed.
Members of a gym
If you're a member of a gym that uses ManageGym, the gym controls your data. Ask the gym to correct or delete it; the gym can do so directly in ManageGym. If the gym doesn't respond, contact us with the gym's name and we'll take it up with them. To stop WhatsApp messages from a gym, reply STOP to any of its messages.
Demo requests and enquiries
If you asked for a demo or contacted us, and want your details deleted, contact us by email at sales@webilius.com, or through our contact page with the phone number you used. We'll delete them within 30 days and confirm.